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Fire Customer Satisfaction Survey

City of Santa Clara Fire Department - Customer Satisfaction Survey

We are constantly seeking ways to improve service to our customers. If you have received assistance from the Santa Clara Fire Department, we ask that you evaluate our level of service. Please take a minute to provide some feedback by completing the following survey. Any additional comments you may have can be submitted below, or by sending an email to

Our mission is to provide the best possible service to all customers at every opportunity.

What contact did you have with the Santa Clara Fire Department?*

Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable
The Fire Department responded promptly.
Fire Department personnel were courteous.
Fire Department personnel were helpful.
Fire Department actions were understood.
Fire Department personnel were professional in appearance.
Overall, I was satisfied with the Fire Department's service.
I was satisfied with the ambulance service.
If you would like to provide additional comments, or suggestions for fire service improvements, please do so:

The men and women of the Santa Clara Fire Department take pride in providing the highest level of service possible to our citizens. Our motto is "Service Without Limits" and your opinion of our customer service matters. Please feel free to call (408) 615-4900 if you have comments that would help us to improve our service in the future.

I would like to speak to a Fire Department representative:

Best time to call:
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