No. Under State law, telecommunications carriers have a right to install small cell facilities in the public right-of-way and on utility poles. The City, however, can regulate certain aspects of the design and placement of those facilities.

Yes. The Department of Public Works (DPW), after coordinating with Silicon Valley Power (SVP), will issue a permit for the installation of small cell facilities in the public right-of-way.

Only in part. Under federal law (1996 Telecommunications Act), the City is prohibited from denying a permit to construct a small cell facility based on health concerns over radiofrequency (RF) emissions, provided that the emissions from the facility comply with Federal Communications Commission (FCC) standards. In order to assure compliance with FCC standards, the City reviews every application for a small cell facility and requires field tests for each facility.

After a facility is approved and installed, field testing is required to be performed to ensure the facility meets the FCC’s standards. Residents within 50-feet of the facility will be notified by the carrier of the date that testing is scheduled to occur and can ask for testing of their dwelling units at no charge by contacting the carrier. Testing of dwelling units will occur only on the scheduled date, and the carrier will not be required to revisit a site for further testing of dwelling units after the initial testing has occurred. Testing may also be required when a permit is renewed, or when a site is modified (replacing/adding antennas or equipment), if the modifications may affect the antenna(s) output. The carrier will be required to file a report of their field test results with the City.

For more information about the safety of RF emissions, please refer to the FCC’s Safety FAQ and the Cancer.org Safety Information page. Additional details can be found at the U.S. Food and Drug Administration, the National Cancer Institute, and the World Health Organization.

A field test report will take into account the location, orientation, and output of the antenna, relative to the nearest publicly accessible areas, such as balconies, roof decks, and nearby dwellings (including upper stories), and the tester will use a bucket truck to measure the exposure levels directly at the antennas. The RF emissions at any publicly accessible area must also comply with the standards set by the Federal Communications Commission (FCC). Field testing can be arranged at no charge for residents, including from within their dwelling.

RF exposure is highly dependent on factors like distance and orientation from the antenna. Generally, any person within their home (even if on an upper story dwelling unit at the same level as the antenna) or at ground level would be subject to higher RF exposure levels from a mobile phone in their hand than the RF exposure typically seen from these antennas.

The City recognizes the need to preserve aesthetic appeal in our community when developing sensible, fair, and safe small cell design and permitting guidelines that deliberately address aesthetic appeal.

No. Installation of small cell facilities on existing streetlights are categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Sections 15302 and 15303 of the Guidelines for CEQA.

The City will only allow new poles to replace existing poles.  Pole replacements are typically needed to ensure the pole can handle the load of the equipment. In some instances, when the existing streetlight spacing is not consistent with the City’s spacing guidelines, and the location is more preferred than other existing streetlight locations, the City may allow for a new pole to be placed in order to fill the lighting gap.

Consistent with federal law, carriers are allowed to modify permitted small cell facilities, provided those modifications are within certain limits. These modifications require a City issued encroachment permit, and an updated report that shows the facility is operating within the FCC limits.

Yes. Wireless carriers have proposed similar networks in cities throughout the Bay Area, and beyond, such as San Francisco, San Jose, Cupertino, Campbell, Mountain View, Palo Alto, and Sunnyvale.

Some small cells have cooling fans within the equipment enclosures or at antennas that have built-in radios. These fans typically generate very little noise. The carriers are required to submit a manufacturer’s factory test report showing the decibel levels do not exceed the levels set in the City’s Noise Ordinance, Chapter 9.10 of the Santa Clara City Code.  After the installation is complete, the City may also require a site-specific acoustic study.

Generally, the installation of the antennas and equipment on the pole, and painting (if needed to match equipment to the pole) can be accomplished in a few days to a couple of weeks. Additional work may be required at the sidewalk level to connect power and fiber-optic cables (used to transmit signals) to the pole-mounted equipment and antennas.

While the City may not deny the permit based on health or environmental concerns, you may contact the telecommunication carrier or their engineering firm and request reconsideration of the location. Some carriers use multiple engineering firms for their small cell deployment, so please check the mailed notice letter you received to confirm the correct carrier or engineering company working on behalf of the carrier. These contacts include:

AT&T

Modus: norcalpublicinquiries@modusllc.com or 415-475-8001

Yes. The City allows carriers to lease its streetlights including a limited number of streetlights located on private property through an easement, which enables the City to install, own, and operate the streetlight on private property as if it were in the public right-of-way.

Generally, there will only be one small cell facility on each streetlight.

A typical small cell facility consists of one or more antennas and one or more equipment boxes. To meet CPUC requirements, the antennas will be mounted either at the top of the pole or on side arms midway down the pole. The equipment boxes will be attached to the pole, or in the case of new steel streetlight installations, potentially in the base of the pole itself. While every system varies, the equipment boxes typically include an electric meter, a disconnect switch, and computers to control the antennas. Some small cell facilities may also feature an equipment box, on the same pole or in a box near the pole, that contains batteries used to provide temporary emergency power to the facility in case of a power outage.

The City has limited control over other utility companies’ (i.e. PG&E, AT&T, etc.) poles. The City is not the owner of these private infrastructures; therefore, the City’s involvement is limited to safety inspection related to construction and traffic management, which is designated in Sections 7901 and 7901.1 of the California Public Utility Code. The City is not legally able to enforce design standards on these poles or poles managed by the Northern California Joint Pole Association. Design approval, permitting, and control of these poles reside with the California Public Utilities Commission as defined by General Order Number 95.

If you have received a notice that a small cell facility is proposed to be installed on your block, then the City has tentatively approved the location but not the permit for installation. City staff reviews each application and works with the carriers to minimize any visual intrusion as possible, while providing the necessary wireless service. If you have concerns regarding the facility, you are encouraged to discuss your concerns directly with the carrier.

Starting January 1, 2018, Silicon Valley Power now provides all residential customers with carbon‑free power as their standard, default power supply. This means the power generation produces no net carbon emissions. Inherently, carbon‑free power uses no fossil fuel generation.  Carbon‑free electricity from Silicon Valley Power consists of 50% large hydroelectric power and 50% eligible renewable energy sources, including solar, wind, geothermal, landfill gas and small hydroelectric power plants. 

As of January 1, 2018, all power provided to Silicon Valley Power customers (both residential and commercial) is coal‑free, generated by power plants that do not use coal to produce electricity.

Silicon Valley Power provides customers with choices for their electricity supply.  Silicon Valley Power's 100% renewable energy option, Santa Clara Green Powe, allows participants to cover 100% of their electricity with renewable energy from wind and solar facilities in California and the West. The option is Green-e Energy certified and meets the environmental and consumer protection standards set forth by the nonprofit Center for Resource Solutions. Green-e is a trusted global certification provider and helps guide Silicon Valley Power’s clean energy offerings.

As the not-for-profit, community-owned municipal electric utility for the City of Santa Clara, Silicon Valley Power acts on behalf of Santa Clara residents and businesses. Silicon Valley Power customers have asked for cleaner electricity choices and Silicon Valley Power has delivered, proactively providing customers with a diversified mix of energy resources, offering its 100% renewable energy option, Santa Clara Green Power, since 2004.

Silicon Valley Power has also taken these actions as part of its efforts toward meeting climate goals set forth by the State of California, including the Global Warming Solutions Act of 2006 (AB32), which mandates cities to cut greenhouse gas emissions to 40% below 1990 levels by 2030 and the California Renewable Portfolio Standard, which requires utilities to ensure 50% of retail sales are from eligible renewables by 2030. The City of Santa Clara’s 2013 Climate Action Plan identified eliminating coal from our power supply and developing new renewable energy projects as key emission reduction strategies.

Large hydroelectric resources (larger than 30 MW of generation capacity) are not considered eligible renewable by the state of California. Since large hydroelectric resources do not produce carbon emissions in order to generate power, Silicon Valley Power considers this power to be carbon‑free.

The geothermal and biomass resources used by Silicon Valley Power are considered renewable under the standards set by the California Air Resources Board and the standards set by Green-e Energy. However, these sources are not considered carbon‑free because landfill gas and geothermal plants emit low levels of greenhouse gases into the air. In order to meet Green‑e standards, Silicon Valley Power’s 100% renewable option, Santa Clara Green Power, does not contain geothermal and landfill gas resources.

Your home’s electricity is generated from renewable resources and large hydroelectric facilities that do not emit carbon in order to produce electricity. Silicon Valley Power procures carbon-free power for your home through resources that Silicon Valley Power owns or through multiyear Power Purchase Agreements (PPAs) with solar, wind, hydroelectric, landfill gas, and geothermal power plants. These PPAs directly support the building and generation of these cleaner power sources. This will be evident in Silicon Valley Power’s Power Content Label, starting in 2018.

Carbon‑free power resources will not impact the reliability of Silicon Valley Power’s electricity. Silicon Valley Power’s diverse set of power resources are connected to the dynamic electric grid, designed to handle variability in both supply and demand. 

Silicon Valley Power residential customers should not expect any changes to the quality, reliability, or price of their power as a result of Silicon Valley Power’s switch to carbon‑free power for all residential customers. Silicon Valley Power will procure enough renewable and large hydroelectric power for all residential customers to receive carbon‑free power over the calendar year. Service will not be disrupted or altered in any manner. As a not-for-profit enterprise of the City of Santa Clara, electric rates may be adjusted if overall costs change in the future. 

Carbon‑free power resources will not impact the reliability of Silicon Valley Power’s electricity. Silicon Valley Power’s diverse set of power resources are connected to the dynamic electric grid, designed to handle variability in both supply and demand. 

Santa Clara Green Power participants will continue to have all their electricity use matched with equal quantities of 100% solar and wind renewable power. The rate for participation in the Santa Clara Green Power option is expected to stay the same. Please see the Santa Clara Green Power FAQ for any other questions.

The use of carbon‑free electricity will decrease Santa Clara resident’s carbon footprint from electricity use. However, all energy consumption has impacts on land use, the environment, and your electric bill. Therefore, it is important to use only as much energy as you need. Learn more about how you can use energy efficiently with these tips for your home and advice for your business.

Yes. The power content for all Silicon Valley Power commercial customers will still be on track to meet the California Renewables Portfolio Standard (RPS) set for all electric service providers. All individual customer segments (including both residential and commercial) will meet the RPS standard of 50% renewables by 2030.

Previously, Silicon Valley Power’s electricity was generated by large and small hydroelectric, natural gas, wind, solar, geothermal, coal, and landfill gas resources.

First, many EVs can be effectively charged overnight using a standard 110 volt outlet (what’s called a “Level 1” charger).  Check with your EV manufacturer to see if this is sufficient for your vehicle.

If you decide you need a faster charger at home, installing a Level 2 Electric Vehicle (EV) charging system often requires changes to building wiring and utility electric services to meet the needs of this specialized equipment. You should: 

• Talk to your EV manufacturer for information about what you need to charge your vehicle and what regulatory requirements there might be.
• Be sure to use a licensed Electrical contractor whose license is current for electrical work. The contractor should also follow the guidelines of the manufacturer and the requirements of City of Santa Clara building codes.
• Get a permit from the City before installing your charging system. Learn about Building Inspection Info and Guidelines for Commercial and Residential EV charging systems.

Though an individual Level 2 EV charger may have a negligible impact on the utility electric system, the combined effect of several Level 2 EV chargers in the same area could result in overloads on utility secondary wires and transformers. It is important that Silicon Valley Power is notified of any charging station installations to ensure that utility electrical system components are adequately sized to maintain high levels of service reliability.

Silicon Valley Power needs information on location (address), type of charging equipment, charging level (as defined by NEC, Article 625, see table below), and number of chargers or electric vehicles being installed. 

No, Silicon Valley Power's standard residential rate is lower on average than other local utility EV charging rates.

Some other electric providers offer a Time of Use (TOU) rate. This means there are lower prices during certain times of the day when the cost to produce energy is cheapest. Santa Clara residents benefit from lower electric rates all day, every day.

In Santa Clara, EV operation is five times cheaper than gasoline and diesel-powered cars. Switch to an EV and save big on fuel. In Santa Clara, residents could save an estimated $2,300 a year.

Renewable energy is electricity that is produced from sources that replenish themselves naturally. This includes wind, sunlight (solar), landfill and agricultural waste (biomass), the heat of the earth (geothermal), and eligible hydro-electric facilities.

These renewable sources of electricity have less impact on the environment than traditional methods of electricity generation, which includes burning fossil fuels such as coal, oil and natural gas. Natural gas and coal, for example, are not renewables because their use consumes gas and coal reserves at a much quicker rate than they are replenished.

Renewable energy has a much lower impact on the environment than traditional methods of electricity generation. It produces lower levels of air pollutants, waste water, smog and acid rain, and it can help reduce greenhouse gas emissions. By supporting renewable energy, you can help protect the environment by offsetting the need for more fossil fuel generation. In addition, renewable energy can help reduce our nation's reliance on fossil fuels. 

Conventional electricity purchased from power plants in California causes the emission of 661 pounds of Carbon Dioxide per MWh. Enrolling in Santa Clara Green Power reduces your electricity-related emissions by 100 percent.

For the average residential customer, enrollment prevents the emission of 7,490 pounds of Carbon Dioxide a year. The environmental and air quality benefits are equivalent to the carbon removed from the atmosphere annually by 2.8 acres of pine or fir forests, or not driving your car for half a year. 

Yes, but the premium you pay for green power vs “brown power” has been steadily falling. The average household in Santa Clara using 500 kilowatt-hours (kWh) of power each month will pay an additional cost of $7.50 more for Santa Clara Green Power, less than the cost of two gourmet coffees. Small businesses will pay the same small additional cost as residents for 100 percent of their use. For large businesses, the additional cost begins at fifteen dollars a month for each 1,000 kilowatt-hour block of renewable energy.

This program is revenue neutral for Silicon Valley Power. That means that the majority of the money you spend by enrolling in this program goes back to the people who are building more renewable facilities and trying to create a cleaner energy future. If you compare this program with similar programs across the country, this is one of the cheapest offered by utilities.

The average Santa Clara homes uses approximately 5,000 kilowatt hours (kWh) in one year.  If you choose to participate in Santa Clara Green Power, you will be supporting approximately 5,000 kWh of electricity output from recently built or new solar generators.

California State legislation (SB 1305) requires all energy service providers, such as Silicon Valley Power, to annually inform their customers of the source of power they are being sold. Such information is provided in the form of a Power Content Label.  Think of the Power Content Label as a “nutrition label” for electricity. This label provides reliable information about the energy resources used to generate electricity, enabling you to easily compare the power “content” of one electricity product with that of another.

Most of our customers want us to serve them reliable power at the lowest cost available. Adding more renewables to the mix is more expensive, because renewables are very investment intensive.

It is up to consumers to let it be known that they want better energy choices. Consumers can show this support by enrolling in programs like Santa Clara Green Power that promote the development of renewable of renewable energy facilities. SVP can also tell you about energy efficiency measures you can take, and about rebates you can get if you install solar panels on your home. 

A PV system uses the photovoltaic effect to capture sunlight and produce electricity that can power your home.  Find out if a PV system is right for you.

No. The majority of PV systems are grid-connected systems where you will get power from both your PV system and Silicon Valley Power. However, you could have a stand-alone or off-grid system where you solely use energy from your PV system, but these systems are rare.

A PV system can last more than 25 years.

Your PV panels typically come with a manufacturer’s warranty of 25 years but last a lot longer than that. However, after 25 years, your panels might produce less energy than previously guaranteed by the manufacturer.

Your inverters will likely last 10 to 15 years and come with a manufacturer’s warranty of 10 years. You will need to replace these during the lifespan of your PV panels.

Minimal maintenance is required. You may need to wash your panels and keep them free of debris a few times a year. 

Going solar is a low-risk investment. However, since Silicon Valley Power has one of the lowest electric rates in California, a PV system may have less financial benefits than a PV system in a different electric utility’s territory.

Yes. Net energy metering allows customers to offset their electric usage by exporting power to the electric grid. Read more about net energy metering and your bill here.

Silicon Valley Power (SVP) is the City of Santa Clara's municipal electric utility.  As a department of the City, Silicon Valley Power has been providing electricity to Santa Clara residents and businesses since July 23, 1896.  If you're interested, you can learn more about our history.

Santa Clara residents own their electric utility, Silicon Valley Power. Because they own this not-for-profit utility, service levels are high and rates are lower than in surrounding communities. In addition, power is reliable and comes from a more environmentally sound mix than is provided by other utilities.

Although rates vary depending on usage, the electric rates for residents in the City of Santa Clara are about half of what customers pay in surrounding cities.

• Turn off equipment that is not needed.
• Set your programmable thermostat to have the heating or air conditioning go off when no one is there or at night. Set thermostat temperatures no higher than 68F in the winter and no lower than 78F in the summer.
• When it is time to replace equipment and appliances, purchase and install ENERGY STAR® labeled products.

Santa Clara currently generates approximately 16% of its energy within city limits. The remainder of energy needs comes from a diverse set of resources owned and contracted for throughout California and Western United States.

Yes. SVP currently has a power mix with nearly twice the amount of renewable energy than the statewide average. SVP has an active plan  to secure even more renewable energy for all customers and provides unique options for individual customers to purchase 100% renewable power and/or contribute to the installation of solar systems on non-profit facilities in Santa Clara.

An advanced meter offers accurate and detailed measurement of electricity usage that can be remotely read by the utility from its offices. Before long, customers will be able to monitor their personal usage either online or with a display in their home. The SVP Meter Connect ® advanced meters will, in time, be able to communicate with appliances in the home that are programmed by the owner to operate at maximum efficiency, thereby reducing energy usage and cost. The advanced meters will also allow SVP to quickly pinpoint power problems and outages, allowing faster response to trouble spots and confirmation when your power is restored.

Why?

Modern advanced meters are replacing first generation digital meters and antiquated mechanical meters that use 100-year-old technology. Neither of these older technologies allow customers to easily monitor or control their energy usage. Advanced meters from reputable manufacturers have been proven to be accurate, and over 300 million of these meters have been successfully installed worldwide in the last five years. Experts in the U.S. and abroad predict that there will be one billion smart meters in operation by 2016. The new technology is being adopted so quickly that meter manufacturers are rapidly abandoning mechanical meter production in order to produce more modern advanced or smart meters. PG&E has already converted all gas meters in Santa Clara to this new technology.

Energy rates are increasing primarily due to factors unrelated to meters, such as the rising cost of energy and the expense of bringing it to Santa Clara. Electric advanced meters will allow customers to monitor and adjust their electricity usage, which has been shown to lower electric bills for most customers. SVP expects rates to remain lower than almost all utilities in California for the foreseeable future.

SVP will immediately respond to customer questions about their new meters, which are 10 times more accurate than mechanical meters. Accuracy will be confirmed if necessary, and an SVP staff member will personally answer any questions that arise from customer concerns. SVP will be testing your old meter and your new meter for accuracy. If your old meter was running slow (most likely) or fast we will notify you of the results before recycling it.

No. SVP Meter Connect® has chosen a different manufacturer, Elster Group, which has manufactured measuring devices for over 170 years and already provided over 7 million advanced meters to North American and overseas utilities. SVP and the manufacturer have a multi-level testing procedure to assure that the advanced meters installed in Santa Clara are accurate and reliable. One big difference between SVP’s advanced meters and those used by PG&E is that the SVP meters will use 75% less power than the PG&E meters to transmit information.

Since 2007, SVP has been testing the communications technology that connects meters and their readings to the utility and to the customer. The advanced smart meter technology has been successfully implemented at over 300 million businesses and homes worldwide. 

Climate change is directly impacted by how much energy we use and the type of appliances we choose. An advanced meter is just one part of the “smart grid” which will give utilities more insight into how electricity is sourced, distributed and delivered. At the local level, advanced meters will provide customers with more information. Using less electricity overall reduces the amount of carbon dioxide and other pollutants released into the atmosphere – a benefit to everyone. Customers will have visibility into how energy is used from hour-to-hour and can adjust their usage to save electricity and money.

The smart grid refers to the entire upgraded electrical system of the region, state or country. Advanced or “smart” meter technology is the foundation of the smart grid. The smart grid will help SVP better manage how energy is delivered to customers.

SVP is concerned about reports of EMF, or electromagnetic radiation, from advanced meters. Nearly every electrical device in your home generates some EMF.  A key feature of the advanced technology chosen by SVP Meter Connect® is that the new meters use one-fourth or less of the transmitting power of other smart meters and significantly less than everyday devices in homes. SVP and its supplier monitor the meter safety data resulting from testing performed by independent and government agencies and fully comply with the adopted standards.

SVP shares customer concerns about radio frequency interference (RFI) that may affect common household electronic devices. Unlike the smart meters used by PG&E and many other utilities, the advanced meters to be used by SVP transmit information less frequently, at a lower power, and on fewer frequencies that conflict with household devices. Nevertheless, SVP is closely monitoring the RFI testing carried out by independent consumer and government entities. Because SVP is taking a careful, slow approach to the deployment of advanced meters in our community, it will learn from the mistakes and experiences of other utilities and work to avoid or remedy the problems experienced in other communities.

Yes. Eventually all Santa Clara residents and businesses will have advanced meters for both electricity and water services which are provided by the City, and PG&E has already installed smart meters for gas in Santa Clara. But SVP is using a slow, careful, phased approach that started with 100 meters, then 1,000 and soon 10,000 before moving across the entire City. This approach allows SVP to test and approve each phase before advanced meters are installed throughout Santa Clara. 

SVP has plans to install advanced meters Santa Clara in phases from late 2015 through 2016. About 7,000 residences do have simple digital meters with radio transmitters, which allow meter readers to collect usage data once a month without entering private property. New advanced meters, which use a fraction of the power to transmit and receive, will replace all of the older digital meters in the City.

Numerous surveys and pilot programs show that people who can see their energy usage in a more immediate manner than a monthly bill become more aware of how they use energy and when there is energy waste.  Awareness leads consumers to change their habits to become more energy efficient and spend less on energy. For instance, if a customer sees that their energy usage remains high when their home is empty during the day, they may decide to turn off lights, unplug unused devices and lower their thermostat when out of the house.  Customers are often surprised at how much energy is used when they are not at home or sound asleep.

How much you interact with the new technology when the system is activated in 2016-2017 is up to you. SVP Meter Connect ® will eventually give you an opportunity to monitor your electricity usage and decide where you can save energy and money. In the future, “smart” appliances that are programmed by the owner to operate more efficiently will allow you to better control energy usage while maintaining or even improving the comfort of your home. These “smart appliances” will include air conditioners, refrigerators, pool pumps and more.

Solar installations will not be affected by your advanced meter.

Yes. In fact, electric car “smart” charging stations for use at your home are rapidly becoming popular. Your advanced meter may eventually work with your car charger as well as your appliances to use power more efficiently while saving energy and minimizing costs. 

No.  SVP operates as a not-for-profit city utility and steers all benefits back to customers. This is one reason why SVP’s rates are 25-44% lower than the rates charged in neighboring communities.

There is no direct charge for this or other utility system upgrades. Meters, like other equipment upgrades made to the utility system, are already included in the capital expenses of the utility. Better management of how SVP supplies power and how customers consume power will lead to savings for all. SVP anticipates that, over time, the utility will save money to cover costs of the advanced meters. Any investment that saves money and keeps expenses and rates down is worthwhile, especially when SVP faces the rising price of purchasing electricity, its biggest expense.

Capital expenditures are a continuous process at the electric utility in order to keep the equipment up to date and reliable.  This project has been underway for several years as we laid the foundation for the new meters. In order to reap the benefits of these investments, SVP must complete the communications network and the meter installations. SVP funding is collected separately through bills for electricity usage, whereas many city programs must rely on taxes and other revenue sources. SVP rates are expected to remain among the lowest in California.

Yes. Advanced meters from SVP only measure electricity.

The technology investment being made for advanced electric meters has been carefully chosen in order to ensure that it will support remotely read water meters as well. As the requirements and capital projects of the water utility allow, the City of Santa Clara may be installing new water meters. SVP will not be funding water meter replacements, as these would be the responsibility of the water utility.  Like electricity, the more information on how water is used in homes or businesses gives customers the ability to achieve substantial savings.

PG&E is the natural gas supplier for Santa Clara residents, and PG&E is has already installed their SmartMeter^TM technology on gas meters in Santa Clara. The City does not supply natural gas within Santa Clara.

In contrast to some other California utilities that bought meters from a new manufacturer, SVP is purchasing advanced meters from a company that has more than 170 years of experience in manufacturing measurement devices, and which has installed millions of advanced meters with no reported accuracy problems, and with very few customer complaints. Meters are tested at the factory and again when they arrive in Santa Clara.

Once all systems are completed, all electric and water meters will be read remotely. Customers eventually will also have access to their on-going energy usage either through a secure personal web site or on a display meter in their home. In other words, you will be able to read your meter and understand how you use energy every day.

Immediately upon installation, you will see an easy-to-read digital display instead of the old-style dial indicators. Next year, you will have the option to register on a free secure web site to monitor your usage. You may also have an option to have a display installed in your home that will give you incremental readouts of your energy usage so you can see when you use the most or the least energy in real time. Further information about these alternatives will be provided as these capabilities are readied.

Advanced meters of SVP Meter Connect ® will communicate with SVP offices using a secure Wi-Fi system mounted on streetlights in the City of Santa Clara. This Wi-Fi system is also improving communications within other city services. City residents will also have free outdoor Wi-Fi internet service from this system. Although the same equipment will be used, very different security strategies will be engaged for meter information, which is encrypted from the meter and only decrypted once behind our secure firewalls.

Energy usage privacy is protected by law, just as your telephone usage privacy is protected by law.  SVP is taking great care to implement a state-of-the-art, secure advanced meter communications facility. The level of security in the SVP Meter Connect ® network is similar to the level of security used in the banking industry and sensitive government agencies.

SVP protects your privacy as it has for over 100 years, and state law also protects your privacy.

Time of Use, or TOU, describes the different rates charged by some utilities for electricity at different times of the day. TOU is just one of the options made supported by advanced meter technology. SVP will consider all options for improving service and efficiency for customers before implementing any changes to its rate structure. SVP is not considering expansion of its TOU option at this time. SVP prefers to keep its rate structure simple and low-cost, with rates 25-44% lower than nearby utilities. The flexibility and reliability of modern advanced

Meter readers will still be needed until the SVP MeterConnect system is completed and activated in 2016-2017 and all meter reading is automated. In preparation for the wireless system coming online, the City of Santa Clara Utilities Department has been hiring part-time staff to take the place of meter readers who retire or otherwise leave the department. Any remaining full time meter readers will be offered retraining for other utility jobs when the system is activated.